Innovating Clinical LIMS
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 The Orsyx service department has three main activities:
  • Installation of new systems
  • Maintenance of customer systems
  • Training customers

The Orsyx service department gives first level support to Orsyx end customers and second level support to our distributors and subsidiaries.

The service department uses a Customer Relationship Management (CRM) to maintain the service activities and customer service calls. Each service call is assigned a unique service call number, which is emailed automatically to the customer as the reference number for his current service call. The service department uses all available remote tools (VPN, PC anywhere, RPC, etc...) in the market to access customer systems. Remote support improves our response time to customer problems and reduces support costs.

The Orsyx service department gives support 24 hours a day 7 days a week, depending on the customer service agreement. Our service staff have over 15 years experience in installing LIMS systems, resolving customer problems, configuring LIMS databases and supporting customer staff. 

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