• Human response Call Center
• Highly experienced team
• ISO 9002 service qualification
• Proven customer satisfaction

Orsyx has a well-established service and support team, with many years of experience in providing timely and competent assistance to agencies, support engineers and directly to users in the laboratory. The same team that installs your LIMS is there to help you solve problems and to leverage the extended functionality of eL@b. All our service and Help-Desk staff are thoroughly trained. Most are programmers and QA engineers. All have more than 4 years experience in working within the clinical laboratory environment. Polite, interested, thorough, knowledgeable and helpful, the OrsysX Help Desk is at your service 24/7/365 by telephone, fax and e-mail.

Our Help Desk staff, when authorized by you, can also directly access your system via the internet, much improving the effectiveness of our service.

Scheduled on-site visits to review usage practices, informative seminars and useful tips and hints give you a modern, efficient and responsive service.

Contact our support department: davidk@orsyx.com

Training

The Orsyx training department is a well-experienced group specializing in  laboratory business logic, clinical methodologies and technical communication between analyzers and the system as well as the skills of direct customer training. The department offers dedicated tailor-made courses and seminars throughout the year for customers worldwide. Also, the department provides tutorial and general educational material for specific customer requirements and product upgrades. On-site training is available by arrangement.